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Tips & FAQ

The following are questions that customers often have, the first question is most common

Ways to prolong battery life of your device

Are you in search of methods to enhance the overall longevity of your device’s battery? By following these tips, you can ensure that your device continues to function effectively for many years to come…

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Find Your Device Model Number

If you’re having difficulty locating the model number on your phone, tablet, laptop, or any other device, follow these guidelines to assist you in finding the model number. This will enable our technicians to provide you with a precise quote…

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Methods Of Recovering Data From A iPhone

So What Are The Methods Of Recovering Data For UK Businesses? Simply Fix, which is a Southampton data recovery business outlines below in this article the many available methods of recovering data…

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Frequently Asked Questions

How long will my repair/service take?

Repair times depend on the issue’s complexity. For common problems like screen or battery replacements, it usually takes around an hour. Moderate issues are resolved in 24-48 hours, while complex ones might take up to a week. Data recovery can take longer. Rest assured, we aim for a quick return of your device.

How much will my repair cost me?

We will always offer you a fixed price for the repair, for example, if your laptop screen needs replacing we will give you a total price for the work before starting. In the event we need to diagnose the fault first, we charge £15 – £25 labour which is waived if you go ahead with the repair. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.

Why would I want to use you when I could go to a big brand high street store such as PC World?

Offering a personal service is top of our list; you will speak directly to the person working on your computer so you can explain the situation in detail. We turnaround repairs quickly, we don’t send anything away to service centres and we don’t quote 5+ days for repairs. We don’t charge any upfront costs ( Unless its a part we need to order in for you’re repair),  you only pay for work once it’s completed and when you are happy with it.

Can you replace cracked/damaged laptop screens?

Absolutely, we repair laptop screens all the time and it’s much cheaper than buying a new laptop. Contact Us for a quick quote, we can have your device repaired in 1-3 days!

I’m worried about my data, is it safe?

We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including Universities, solicitors, and high street shops, and understand how important personal data is. Any customer data that is stored is always stored password-protected and in encrypted format. We always advise if possible you take a backup of any data on your device prior to any work being undertaken and we can discuss any backup options with you if needed.


Have a Question?

If the question you have has not yet been answered here, use the form and one of our technicians will get back to you.

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