Privacy Policy

Last Updated: 18/01/2025

Welcome to Simply Fix Ltd’s website (“Website”). At Simply Fix Ltd (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws. By accessing or using our Website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect and process the following categories of personal data:

1. Contact Information: Name, email address, phone number, and postal address.
2. Demographic Information: Age, gender, and general location data.
3. Payment Information: Credit/debit card details, billing address, and transaction data.
4. Usage Data: Information about how you interact with our Website, including pages viewed, time spent, and other analytical data.
5. Cookies and Tracking Data: Data collected through cookies, pixels, and similar tracking technologies.

How We Use Your Data

We process your personal data for the following purposes:

1. To provide and improve our services.
2. To personalize your experience on our Website.
3. To process transactions securely.
4. To send promotional emails, newsletters, or updates (where you have provided explicit consent).
5. To respond to inquiries and offer customer support.
6. To conduct research, analytics, and monitor usage trends.
7. To comply with legal obligations and resolve disputes.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you opt-in to receive marketing communications.
• Contractual Necessity: To fulfil our obligations under a contract with you, such as processing transactions.
• Legal Obligation: To comply with UK laws and regulations.
• Legitimate Interests: For purposes such as improving our services and ensuring Website security.

Data Sharing

We may share your personal data with the following entities:

1. Service Providers: Third-party vendors supporting our Website operations, payment processing, and marketing.
2. Legal Authorities: When required to comply with legal obligations or protect our rights.
3. Business Partners: With your consent, for joint marketing or promotional efforts.

Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

Links to External Websites

Our Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of these external sites. Please review their privacy policies before sharing any personal data.

Your Rights Under UK GDPR

As a data subject, you have the following rights under UK GDPR:

1. Access: Request a copy of the personal data we hold about you.
2. Rectification: Correct any inaccuracies in your personal data.
3. Erasure: Request deletion of your personal data (subject to legal obligations).
4. Restrict Processing: Limit the processing of your data in certain circumstances.
5. Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
6. Object to Processing: Opt-out of specific types of processing, such as direct marketing.
7. Withdraw Consent: Where consent is the basis for processing, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

Children’s Privacy

Our Website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us, and we will take steps to delete the information promptly.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as necessary. Changes will be posted on this page, with the updated revision date noted. Please review this Policy periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: info@simplyfix.co.uk
• Address: 67 High Road, Swaythling, Southampton, SO30 4SQ

By using our Website, you confirm your acceptance of the terms outlined in this Privacy Policy.